Refund Policy of SharedUtilityPortal
At SharedUtilityPortal, your satisfaction is our priority. We strive to provide you with the best quality food and service possible. However, we understand that sometimes things don't go as planned, and you may need to request a refund. Our refund policy, outlined below, applies to all purchases made through our official website, sharedutilityportal.click.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at +39 06 7934 0520. Cancellation requests will be accepted provided the order has not already been dispatched for delivery or is not in the process of being prepared. If we are able to cancel your order before it is prepared, we will issue a full refund to your original payment method.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect or not up to your satisfaction, please contact us within 2 hours of the receipt at +39 06 7934 0520. To expedite the refund process, please provide us with your order number, details of the issue, and any relevant photos. Depending on the situation, we may offer to replace the item or issue a refund to the original form of payment. We may request the return of the item in question for inspection.
Refund Timing
Approved refunds will be processed to the original method of payment within 7 to 10 business days. Please note that depending on your financial institution, it may take additional time for the refund to be reflected in your account.
Non-Refundable Items
Gift cards and promotional items are non-refundable. For health and safety reasons, we do not accept returns on food items that have been delivered and accepted. We ask for your understanding in this matter.
Missing or Damaged Items
If your order is missing items or contains damaged products, please contact us at +39 06 7934 0520 within 2 hours of receipt. We will arrange a refund or replacement once we have validated the claim.
Modification of Refund Policy
SharedUtilityPortal reserves the right to modify the Refund Policy at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new terms.
Contact Us
If you have any questions or concerns about our Refund Policy, please reach out to us at +39 06 7934 0520. Our customer service team will be happy to assist you.
This policy was last updated on March 31, 2023.
Thank you for choosing SharedUtilityPortal for your meals. We value your business and are committed to ensuring that every experience with our pizzeria brings you joy and satisfaction.